Knowledge Bank

The Knowledge Bank is a set of online resources designed to support delivery of our leadership and management programmes.  In this section, members can access specialised materials are that prepared and maintained by Stellar in line with changing practices.

The resources available to members include:

  • Guidance notes designed to help our members develop key leadership and management competencies

  • Articles and blog entries designed to help members read up on and engage in discussion on leadership best practice

  • PowerPoint presentations to give members a quick overview across a range of subject matters

  • Vodcasts and podcasts (video and audio presentations) created to aid learning and complement the written materials.

The materials available to members also include self-assessment and full surround feedback tools (360 degrees) that will help you and your team to gather feedback on current leadership performance and develop a plan to improve leadership practice.

For example, in this members area you will have access an Unlocking Leadership Questionniare, a Leadership Development Plan pro-forma, a Team Health Check diagnostic and a Level of Employee Engagement tool.

See table below for an overview of the Knowledge Bank's contents. Logged-in members can access the full pages from the menu on the right.


Coaching and Mentoring


Coaching is helping people to help themselves.  It involves particular skills associated with listening, questioning, reflecting and giving feedback.  Sometimes coaching is thought to be the more job and performance oriented, while mentoring is thought to take a broader view, aiming to support individuals in their long-term personal and career development.




Effective communication is undoubtedly one of the most important skills for a leader to master. It is a core skill, a golden thread,  that runs through many leadership and management activities.  Others include coaching, negotiating, influencing, making presentations and giving feedback. It is vital for personal, team, departmental and organisational success.


Creativity and Innovation


Creativity and innovation are central to the ongoing development and success of organisations and a source of competitive advantage.  The terms are often used interchangeably but there are important distinctions.  Creativity is about new and inventive ideas and innovation about applying the ideas in ways that meet organisational objectives. 


Coming Soon

Knowing and Managing Yourself

Leadership starts with an individual and their personal qualities.   The most effective leaders have well developed social intelligence and are able to manage themselves and others from an emotional perspective.  This means learning to be self-aware, reflective and self-managed as well as being proficient key social skills required to lead, motivate and manage others.

Knowledge Management

Knowledge Management is about know-what, know-who and know-how.  It involves taking a systematic approach to capturing, structuring, managing, sharing and applying knowledge throughout an organisation in order to work faster, reuse best practices, and reduce costly rework from project to project.  Knowledge management encompasses the need to build social capital/networks as a key component. 


Unlocking Leadership is an established approach to  leadership development that promotes good leadership practice based on international research.  It draws on the latest in accelerated and blended learning techniques to help leaders improve their leadership practice.  This practice is built around five fundamental areas of competency: personal qualities; context; purpose; people; and performance.

Leading Change

Change is inevitable and the key to leading change is in finding a way of reducing the fear and uncertainty that people feel as transformation takes place in an organisation.  There is some evidence that many change models and tools fail because they fail to address psychological barriers and the need for leaders to adopt a coaching role. It is not enough to simply lay down a plan and expect people to follow it.


Strategic marketing, more than any other leadership function, requires an intimate understanding of customers and the external environment.  Creating customer value and satisfaction is at the very heart of modern marketing thinking and practice.  At its simplest, marketing is about the delivery of customer satisfaction whilst at the same time achieving organisational objectives.  The twofold goal of marketing is to attract customers by promising superior value and grow current customers by delivering satisfaction.


Motivation is getting others to do something because they want to do it.  Some people believe that managers can directly motivate their people.  Others believe that motivation comes entirely from within and that managers can only provide an environment within which people will feel motivated.  Either way, in today's turbulent environment, it is important for organisational success that employees are motivated to use their full potential. 

Negotiation and Handling Conflict

Negotiation is, at its simplest, a discussion intended to produce an agreement. It is the process of bargaining between two or more interests.  It is a skill that needs to be developed through experiential learning and development.  The primary goal of negotiation should be to achieve a mutually acceptable deal, which accomplishes the objectives of the negotiation, without making the other party walk away, or damaging a valuable relationship.

Partnership Working

Partnership working and working collaboratively is defined as a very positive form of working in association with others for some form of mutual benefit . More formally, it is a process in which organisations exchange information, alter activities, share resources and enhance each other's capacity for mutual benefit and a common purpose by sharing risks, responsibilities and rewards.  Leaders need to know how to manage this exchange process. 

Performance Management

Performance management is about translating strategy into action and we use the Balanced Scorecard process as a way of doing this.  It is about monitoring performance against pre-set objectives/measures/targets and making changes in order to achieve a desired set of results.  It is to enable key decision-makers to take action based on facts about performance.

Personal Effectiveness

Personal effectiveness for leaders is about having the competencies required to manage themselves and influence others.  This requires leader-manager competencies in areas such as problem-solving, delegation, managing meetings, prioritising work and making best use of time.  It includes skills in influencing others, through presentations and other forms of communication. 

Project Management

Coming Soon

Strategic Planning

Strategy planning is the process of deciding the direction and scope of an organisation over the long term.  The aim is to achieve advantage, in a changing environment, by meeting the evolving needs of markets and fulfilling stakeholder expectations.  In our fast-moving, modern world it may mean embracing ‘creative destruction’ and finding or creating ‘blue oceans’.  Put more simply, strategy is about where we are now, where we want to be and how we will get there.

Team Working


A team is a group of people who must work together, intensively, to achieve common objectives.  Leading people inevitably means working in teams and a leader needs understand group dynamics if he/she is to ensure that the group develops into a high performing team.  This section shows you how to form, develop and get the most from team working.